[Resolved]  Bata India — felice/fancy

The manager,
Customer care service bata ltd.
Replacement of damaged felice/fancy

Sub: replacement of felice/fancy chappal

Sir,

I am a resident of dehradun, uttarakhand. While my trip to goa in june 2018, i had purchased two pairs of bata chappals (Felice and fancy) worth rs. 1699/- each from bata india ltd, panjim, kozy nock, bata division, shop no. 6, municiple bldg. 18 june road, panjim, goa-30. The tax invoice no. Is cm[protected] dated 22nd june 2018. Both the chappals seemed to be in good condition, hence the purchase.

But, it is surprisingly shocking to my utter despair after using one of the chappals, it is not as per the standards expected from bata. Soon after its usage, the leather started wearing out. It took it lightly. But now the entire leather is shedding/casting out and even the sole has started coming out. Definitely, it is not possible for me to go back to goa for the replacement of the article bought. This is a very bad experience that i have come across in my entire life. It is certainly not expected from a branded company like bata.

Kindly make arrangements for replacing the item purchased from the nearest showroom as early as possible.

Thanking you.

Yours faithfully