Bata India — Footwear damaged within 5 days o[censored]sage as the product quality is bad

Address:

Hyderabad

Dear Team,

We purchased a ladies footwear on 22/02/2023 for Rs 1699. After using it for a 5days only leather is coming out and looking very bad as i[censored]sed for a year. The new product in the store also had the same issue and we were provided another piece which was looking good but having same issue of leather coming out when it touches to anything.

We visited the Bata store on 11/03/2023 as asked for replacement with other product. Store person agreed first and mentioned it is in warranty only don't worry it will be replaced. Later he spoke to manager and informed him that it is a minor issue and dont replace it and asked us to visit another day as it will take time.

It's been two days now, but replacement is not yet done. Store manager is denying the replacement saying it's not a manufacturing defect. Unless the quality of the sole is bad it will not damage when something touches it.

I have never faced quality or service issues earlier with Bata, but looks like the product quality and service is gone down.

Please look into this issue and provide a replacement as soon as possible.

Please find attached invoice screen shot for your reference.

Reference number - 532470

Regards,
Sagar Vishwanathwar
[protected]