[Resolved]  Bata India — formal shoes - worst quality

i have received one email response post which i have sent several emails, but till date no calls from your end or no positive response for customer. My contact details are already there in the email (in signature). I spoke to your customer service team, of which thrice they disconnected the call and finally at the end, wen call was connected, your CSR just read the email, which i had received. I have wasted my 1700 Rs for this shoe and now u want me to pay more 850 Rs and get new show of same brand and price ?? is that make sense ?? not at all - being a genuine customer of BATA - you should have considered this and should have made arrangements to get it replace completely- i am still awaiting final confirmation on this - why there is no email hierarchy, if you cannot resolve the concern, please connect me to the higher authority - so i can speak to them. Your email response says, i should follow the steps before 10th April 2018 - kindly understand that customer has not yet accepted your offer, so hold on your expiry date for offer. If you really care about customer - please call and resolve this - Hardik joshi - [protected] - you can call me today itself