| Address: | Near sungam junction opp to steel house shop coimbatore |
Dear Sir/Madam,
I am writing this letter in deep anguish and frustration. I had bought a pair of Hush Puppies some time back (around 8months back, as I don’t remember the exact date of buying the shoes) from the Bata showroom(opp to steel house shop), located at Sungam junction, Coimbatore, Tamil Nadu. This was my first purchase of Hush Puppies shoes, as I am a great fan of Caterpillar(CAT) for the last 15 years. I decided to migrate to Hush Puppies listening to great reviews from my friends and the Internet. I started using the shoes only after the monsoon season (understanding that the leather might get damaged in the monsoon season) In the last few months, I use these shoes not on a very regular basis, as I use them only for my important meetings (considering they are hush Puppies) as I generally use my CAT shoes along with another black pair I have. Last month, I noticed that the leather is peeling off from the back part (Heel) of the shoe, I thought that It might happen due to my mishandling – maybe it got shrugged off with some rough surface or my car's brake as I am using automatic car no clutch though. But last week I noticed that the same thing is happening on both the shoes and the back part is peeling off without any reason and now the shoes are looking like only a cheap piece of leather. I had great respect for hush puppies while buying, but when I see this, I seriously doubt, if the piece sold to me is original or not. I would like to raise a complaint through this mail to the concerned authorities regarding the quality of the material used and the pair sold to me through lifestyle. I hereby would like to request you to kindly direct the concerned authorities to take action and kindly replace the pair sold to me. I bought my pair with high hopes and great respect for the brand, but considering the quality of shoes sold to me, I would never ever either recommend anyone to buy Hush Puppies. Attached are the pictures, which show how bad is the quality of the shoes sold to me. I am seriously now regretting my decision to migrate to Hush Puppies from my older brand A line of confirmation in this matter would be highly appreciated. Expecting a quick and positive reply. Warm regards,
Venkatesan Jayaraman
Coimbatore,
Tamil Nadu-28
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