Bata India — issue of replacement of shoe for the torn shoe

Address:

PLOT NO 64 FIRST STREET, AMBAL NAGAR WEST TAMBARAM, Chennai, Tamil Nadu, 600045

Sir
Sir,
I would like to put forth my grievance regarding purchase of my power shoes dated 17/02/2019 at West Tambaram branch kakkan st . Hardly three month from the date of my purchase my power shoe was torn . shoes was used not more than twenty days. I use to wear this shoes only on satuarday only I am having high esteem on BATA INDIA LIMITED and more over i am the regular customer of your esteemed concern. I went to West Tambaram branch where i purchased and showed the condition of the shoes. The manager of that branch suggested to mail to you for replacement for the torned shoe. The cost of the shoe is one thousand two hundred ninty nine only1299/-.It is hard earned money for me. So i kindly request you to approve for the replacement of the shoe and do the need full. The same issue was happened when i purchased on 2017, this is the second time in my life time. Iam the customer of my school days, till now .this is the two instance i faced . kindly do the needful
i lodged a complaint on 22/05/19 regarding the replacement of shoes for the torned shoe. Till now issue was not resolved by in the online complaint forum, the status of the complaint shows resolved the issue. Dont declare false information. Kindly take necessary action