Bata India Limited — Poor Quality Shoes

Address:	Ernakulam, Kerala, 682035
Website:	www.bata.in

I purchased a new shoes on 13.12.2015 for Rs.499/-from Bata Shoe Store, #40/9648, M.G Road, Ernakulam, Cochin, Kerala. Firstly i tried a size 6 shoes but that wasn't fit for me so the sales boy said that size 7 will be ok. He bought a size 7 shoe from the go-down but i didn't looked it carefully. When i reached home i noticed that the shoes is very dirty inside and outside. So i again went to the showroom on 24.12.2015 to meet Showroom manager to request for a replacement. But the attitude of that man really provoked me, that's why i am registering this complaint. A family friend of ours suggested me to register a complaint in the Consumer court through an Advocate, but before that i need to know what the authorities can do on this matter.Hoping for your consideration and i would appreciate your response.