Bata India Limited — Product damaged need to be replaced

Address:	418/02 MG ROAD, SECTOR 17, GURGAON 122002
Website:	BATA.COM

This is with reference to Invoice no. CM[protected] dated 6/2/22.
I have purchased a footwear vide above Invoice no. on 6th Feb 2022 (copy of Invoice enclosed) from Shop no. 1/5/6 Shanti Nagar, Sector 1, Mira Road, Mumbai (authorized BATA showroom).

It has only 3 months back that the purchase has been done and the footwear has been damaged. It has cracks and has torn from the front and side. Had a very bad experience in this purchase.

Yesterday visited the showroom and requested them to replace the footwear as the purchase was only 3 months back. However, the showroom staff has refused to replace the footwear.

Attaching herewith pictures of footwear for your reference.

Request you to please look into this and replace the footwear, which shall enable me to have trust in the name of BATA for all my future purchases.

Looking forward for a favourable and positive response.