[Resolved]  Bata India Limited — product given for warranty service & given back by pasting

Address:

Palakkad, Kerala

I bought a shoe from your bata store (Bata india limited, palghat college rd, m-5 business, college road, palakkad) invoice #cm[protected], date - 3/11/2017, client number - [protected]

Front side of the shoe got damaged and went to the store for warranty procedure, they taken the product for warranty on 21/11/2017... 25/11/2017 received call from store end by saying the damage have been cleared. When i reach the store am very sad & got angry by seeing the product. See the attached photo how they delivered the product after repairing.

1) the damage is not cleared still there is a gap.

2) is this your service, by pasting the product with rs.5 gum and giving back.

3) for this small repairing process you kept the product for 5 days. When i enquired regarding this your store manager reply was that they contacted there service person for this no reply have been came from them. So they did @ there own cost (Rs.20) from outside. That is why this much time taken

I am using bata from my childhood, am pretty confidence in the product quality. But this type of very very poor after sale service & staff behavior will effect your brand image & trust of customers. Hoping a good response from your side