Bata India — Low quality footwear and staff arrogance

Hi Sir,

I'm drafting this email to drag your attention into a bad experience that I have experienced from Bata Showroom Payyannur - Kerala.

Please find address of the showroom from below:
4647+W7H, Main Rd, near mukunda hospital, Payyanur, Kerala 670307.

Scenario: I have purchased a chappal from above mentioned showroom on 16th April 2023. Unfortunately the chappal got damaged within two days. So I visited the showroom on 26th April 2023 in order to get a clarification on the same.

The sales person refused to give a refund either a replacement on the damaged product. They said that the reason behind the damage is contact of chappal with water. But, they haven't gave any clue regarding this at the time of purchase of the product. The attitude of the sales person was very rude.

The action from the showroom guys are really made a bad impression on the brand Bata. As I'm a customer of Bata from long term I really requesting to get a replacement on the product. Hope you understand my concern and will take appropriate action.

Please find attached photographs of the damaged chappal.