[Resolved]  Bata India Ltd — Problem in North-Star Shoes being purchased from your store (Nagpur)

Address:	440001
Website:	Bata India

Dear Sir/Madam,

I feel glad in writing you that i have been your committed customer since long and love to shop with you. On 05.02.2017, i had shopped a pair of shoes (North Star) from your Store located at SitaBuldi Main Road, Nagpur (Store Code/No: 558/02125) vide Cash Memo No. 05-02-17/1/[protected] dated 05.02.2017. The QP of the shoes was Rs. 1299.00 and i bought it in Rs. 455/- considering some discount/offer was going on then.

Thereafter, on wearing the shoes for the very first time on Tuesday i.e. 07.02.2017, i noticed that there is something wrong with the alignment of a right shoe and i found mysel[censored]nable to even walk properly and then i immediately rushed to the Store and complained about it. There i came to know that Bata India Ltd has a policy of not to exchange any item sold under specific discount/offer/ scheme.

I requested them a lot and but lastly the staff of the shop started arguing/humiliating/misbehaving with me and refused to look into my grievances.

Vide this mail, I hereby admit that you have certain norms/terms associated with selling policy, but i had also spent my hard-earned money over the shoes that evening and actually deserve product satisfaction, which is totally missing in above case. In view of the above, i request you to please look into the matter and as a special case, please allow me to exchange that particular right side shoe/pair which has got a severe alignment issues considering only left side shoe was displayed/demonstrated while selling.


I further state that whatever happens is really unfortunate and i am still feeling resentful for the last shopping and once again urge you to please consider my request of arranging for exchange of a pair/shoe, favorably or to arrange for repaying the amount of money i incurred that day; else i shall be compelled to reach/write other forums/media to intervene in the matter.

Regards:

Jagrati Jain

Nagpur, Maharashtra

+91- [protected]