[Resolved] Bata India — Manufacturing Defect related

pratikpancholi

Address:

M/s Bata Indai

My self raised the complaint in M/s Bata India on 08 Oct'20 under product manufacturing warranty period after purchase. Since 8 Oct 20 - M/s Bata India reverse pick up the product and not received any confirmation related to product refund or return status .
After 30 days consistent follow up since Dec'20 to customer care executive over Email as well as customer care executive but respond not received. In month of Jan'21 - email copy to M/s Bata India - CEO Mr. Sandeep K ( Email id -sandeep.[protected]@bata.com ) Customer executive team provided M/s Bata Gift voucher over email communication. I asked related to product status - not confirmed yet /even not shared the customer return policy by M/s Bata CEO -Mr.Sandeep. K and Head customer service- Mr.Nitesh A ( Email id -nitesh.[protected]@bata.com). If company provided me the gift voucher after 155 days - then it's not use for me because my self already purchased new product from other brand - can't wait this much time . i needs some support from consumer forum side related to some reputed brand purchased product .

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Oct 6, 2021

Complaint marked as Resolved

M/s Bata CEO I appreciate you taking the time to write a review and bring these issues to our attention. I want you to know that your team solved this problem. With get change to make my happy face as well as make the things right, so we hope you’ll consider this right approach should use for all customer concerns. This incident an exceptional experience for me we hope from your end never repeat again. We hope to see you soon! Sincerely, Pratik Pancholi

Bata India customer support has been notified about the posted complaint.

Feb 25, 2021

Updated by pratikpancholi Needs to resolve concerns as soon as possible