Bata India — Marie Claire handbag purchased from Bata outlet, Phoenix Market City, Chennai

Address:	602105
Website:	Bata shop

I had recently purchased a Marie Claire Handbag from Bata Showroom, 1st Floor in Phoenix Market City, Chennai i.e., on 15-April-2016. I had hardly used it for a week and the bag started tearing off, unfortunately the bill was discarded as the purchase was a month old, but had proof in my credit card statement. When contacted the shop initially they agreed to replace but later they refused stating that they don't have bill copy nor proof of purchase in their system- we spoke to their Manager's. They were also behaving in an unruly manner to us and reiterating that the original receipt is required as per policy . I would like your kind intervention to sort this out asap.