Bata India — Misfit Bata Casual Shoes

I hope this email finds you well. I am writing to address an issue I have encountered with a recent purchase from your store in Vasai West, Palghar.
On or around August 30, I purchased a pair of casual shoes from your store. However, due to unforeseen circumstances and personal reasons, I did not have the opportunity to wear them until late October. To my disappointment, when I finally wore the shoes, I found that they were uncomfortably tight around my last finger of the foot.
In November, my mother-in-law sadly passed away, and as a result, I spent most of that month in Ujjain (M.P). Upon returning home, amidst the grieving process and various responsibilities, I regrettably forgot to initiate the return process for the shoes.
I kindly request your assistance in resolving this matter. It is my sincere hope that you can accommodate my situation by allowing me to return the shoes for an exchange with a more comfortable size.
I understand if there are any policies or procedures that need to be followed regarding returns and exchanges. Please let me know what steps I should take to facilitate this process smoothly.
I know the time has gone to return the same, but in good faith can we have some arrangement so that my investment in shoes not go in vein.

YOur cooperation is solicited.

My invoice details your will get through my Mobile no. [protected] (Anshul Bhatt)