Bata India — Money refund on the returned product

Address:

Bata India Ltd. 418/02, Bata house Sector 17, Opposite MDI, Gurugram, 122001, Haryana, India

I have ordered 2 pairs of different slippers from bata website on 19 Oct 2022. And I have returned 1 of the 2 received products. I have returned 1 pair of sandals and they didn't came to pick the order. So I have called the customer care multiple times to take product back. After long time they took the product from me and they said after the product was reached to the destination then only the refund amount will be credited to my original mode of payment. They also sent an email saying they received the product. But I did not received the refund amount yet to my original payment mode. I have called them multiple times till now, they keep on extending the date but they are unable to resolve my issue. I want my refund amount worth of Rs1, 039/-. "Payment not received".