[Resolved] Bata India — Naturalizer shoes

shrutisharma009

from Jalandhar, Punjab

Address:

Gurgaon, Haryana

Dear Bata, I bought shoes 3 month ago from MGF Gurgaon, which was naturalizer shoes of rupees 4300 after 3 month I realised the elastic of shoes is not proper and not good as it was at time of purchase. on july 16 I registered my complaint regarding these shoes and the complaint number is 239397. today I got mail from your side for 75% of replacement. Which made me so disappointing. If a person is speeding 4300 rupees with faith on bata and you people are giving such kind of service to them? Is this fair? Now i need to spend 1720 rupees more to buy another shoes in total it means my shoes will be 6000 rupees. I mean What? one shoes of rupees 6000. Do you think you have processed my complaint with fair decision. My family use to wear your shoes and I never com paint for a single piece. I have used so many product from bata. But this time you guys really disappointed me, I need 100 % replacement. Kindly don't break the faith and relation which I have upon Bata. I request you please please process my thing as soon as possible. and turn this replacement in 100 %. I hope you will understand my point.

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Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2014

Bata India Customer Care's response Dear Customer, We acknowledge your feedback. Your concern/query has been forwarded to the customer service team for an amicable resolution on priority. Best regards Bata Customer Service Telephone:[protected] | email: customer.[protected]@bata.co.in