[Resolved] Bata India — naturalizers split at the sole

Surabhi Arora

from Chennai, Tamil Nadu

Address:

New Delhi, Delhi, 110001

I bought Naturalizers from Bata in March and within 5 months they split at the sole. I went to complain to company as this is manufacturing defect, but Mr. Sunil, Manager of Bata in D Block connaught Place refused to even listen to me, stating that 3 months guarantee period is over. While purchasing no guarantee was specified and atleast he should have offered to have them repaired. You can check my records and I am a good customer, such treatment just lost you a good customer.

Surabhi
+91 [protected]

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Sep 10, 2017

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2017

Bata India Customer Care's response Hi Surabhi, We apologize for the inconvenience. We have forwarded it to our concerned department. Our service team will get in touch with you soon.

Aug 11, 2017

Updated by Surabhi Arora My complaint was swiftly addressed by Bata customer care team, they are giving me a complete refund. Highly appreciate it Bata team. You have just won a customer for life!!! Cant thank you all enough.

complaint number:620634