[Resolved]  Bata India — No refund

Address:

Bata India Ltd., Bata House 418/02, Sector 17, Opp. MDI, Mehrauli, Gurgaon Road, Gurgaon 122002, Haryana ,India

I had placed order of two shoes worth INR 1499 & INR 1599, via BATA.In on 10th June 2022 and on receiving the same, they were returned promptly. Bata send me a Pay u link for refund which was non operational and since then I have been continuously following up with customer service for refund. they even asked me to submit a cancelled check copy for manual refund which was done promptly. My Case # with BATA is 286387 and now the customer service has stopped answering my calls. I have all phone recordings of their customer support representatives and Escalation desk executives as well their emails confirming that the refund will be done by 15th July.
Its come to a point of harassment by BATA customer service. Please Help!!