Dear Concern,
It is to inform you that I ordered for a pair of sandals on 17th Sept, 2022 from Bata India online Store ( Order No BW[protected] and Article No 8644790 Hush Puppies Brown Mens Sandals with a price tag of Rs . 2799 ) and it got delivered as on 27th September, 2022. Since i was not available at my home town on the date of delivery so on my behalf my father accepted the parcel on 27th Sept, 2022 and it was 4th october 2022 when I returned home and found that the quality of sandals were very poor and more importantly the sandals didnt have any tags attached to it and and on top of that the package of the box was totally broken with labelling tag being torned off so seeing such a condition of the sandalsand packaging i rasied a return request by calling the Bata Customer service desk and accordingly they understood my concerns and raised a return request ( request raised as on 04-Oct-2022 with ref # 387637 ) stating that the pick up will happen within 3 days but till date nothing has taken place . I've dropped an email as well on this but got an automated response and more importantly Bata customer service is not reachable now. It is unfortunate that customers these days have to follow up with Bata for pick up return & its a harassment that BATA is causing to its customers. If this is the quality of service that BATA delivers, it will have no option but to shutdown its online retail business being given the fact that there are several e com service providers in India who give prompt response to such request.
Request you to get this matter escalated such that the return pick up happens asap and get my refund as well.
Regards,
Rabi Shankar Ghosh
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