Bata India — non delivery of bata shoes

Address:

110030

I ordered for a pair of shoes on 13th April. It was prepaid order and it is 23rd April today and i am clueless about my order. I got no mails and customer care does not pick up the call. Once I had a talk, they said that my problem will be resolved in 48 hours. More than 100 hours have passed but my problem is still not solved. plz look into the matter at the earliest.