Bata India — Non-delivery of ordered items

Three pairs of shoes were ordered (No[protected] online on 12.10.2020 out of which one pair delivered on 15.10.2020 while no whereabouts are known about the residuals. The tracker is not updated with latest position. Emails and phone calls proved abortive except once whereby a complaint no 1955566 stands raised. Bata has belied our expectation and proves to be a rogue company. Can I get to know by when my left out ordered items would be delivered? Else arrange to refund my money immediately.