| Address: | Bata India Ltd. 418/02, Bata house, Sector 17, Opposite MDI, Gurugram-122001, Haryana, India |
I had placed an order for Bata shoes online on 22-Aug-2022 with order#BW[protected]. They had shipped the order but on 27-Aug, the tracking showed that the shipper had asked the courier to return the shipment.
I followed up with Bata and asked if they are shipping the product or not. They requested 2-3 working days to resolve the issue and provided reference number #360363 for further communication.
After 3 days, when I called them, they ad not done anything about the issue and it was pending. They again asked 3 working days to resolve it. I then requested them to cancel the order.
From 30-Aug, I have been repeatedly calling them every 3 days but they have not cancelled my order at all. It has been more than 2 weeks now and all they know is keep requesting 2-3 working days to resolve the issue.
They mention that they arrange for supervisor callback but that never happens.
I am not sure what kind of support system bata Inida has in place and if they resolve any customer issues at all. Its pathetic and Bata has lost its charm it held once upon a time.
I hope my issue gets some attention and is resolved. Was this information helpful? | 
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