[Resolved]  Bata India — Online purchase of ladies sneakers

6.7.2022 E-commerce Home Order
Order Number BW[protected]
Purchase Channel www.bata.in
Order Total ₹ 799.20

With reference to the above, I wanted to return the product and buy a bigger size of the same product - snap of product with tag intact attached). Tried returning through the online portal but was getting an error message even after several attempts (screenshot attached).

Mailed this to your customer service email and did not receive any reply. Called your toll free number and all I get is an irritating music.

Please help resolve this issue. Never expected this type of service from a company which I had lots of trust on