[Resolved]  Bata India — Online purchase of Shoes

Address:	New Delhi, Delhi
Website:	bata.in/

[protected] Forwarded message[protected] From: "sushil dabas" Date: 1 Sep 2015 22:04 Subject: Compliant Resolution not provided---Order No:12075387 To: Cc: Hi, I have placed an order for Bata shoes on 23rd August and done payment of same by credit card.Within few minutes after placing my order I had called Bata customer care and asked for order cancellation.The customer care executive assured me about order cancellation and create sr regarding the same and confirmed that refund will be done within 7 working days.But Bata delivered the same order to my home in my absence and also no confirmation is taken from me before delivering this order to my home.Again I called Bata customer care and the same person picked my call and assured me for refund within 7 days.A compliant regarding this was registered both times I called up the customer care many times but till now no resolution is provided to me.That parcel is at my home since more than 7 days but no reverse pickup is done till now.Again I called customer care on 29th and same person picked my call and he assured me that resolution is provided maximum by 31st August but nothing is done till now.Finally again I called the customer care some other person picked my call and assured me a call back from higher authority for urgent resolution but I haven't receieved any call till now. Is your customer service all about Irating customers? I am having a recorded voice of all conversations done with Bata customer care executives with all false commitments. If I don't get any resolution within 48 hours as committed today, I will move to my local consumer court for resolution.This kind of bad service is hampering my daily activities and I am mentally retarded with such kind of response from Bata service.Kindly refund my amount within 2 days. Regards Sushil Dabas Mob:[protected] Email id:[protected]@gmail.com Order no:12075387