I had placed orders ( AI[protected] and AI[protected] from Gurgaon -BATA City center MG road on 7th of July and payment was made on the spot for both items.
On 11th of July had received a confirmation SMS on my registered mobile that delivery is delayed.
Later it was confirmed dvi SMS and EMAIL that orders has been cancelled due to high demand.
All of this was fine, until I had started process for initiating refund.
Went to same centre to initiate refund and was guided that it needs to be done online via customer service call centre email or number.
Right from 18th July I have been dropping emails as suggested and following on calls after specified time of interval to initiate PAYU link for refund.
Once shared it did not work for UPI/NEFT and after that customer service executive confirmed that I shall receive new link on 22nd, called again to confirm and was asked again to wait for one week.
Again called on 25th to confirm status and waiting time went beyond TAT time of 7 days.
From time being customer care and engagement team only says concern has been forwarded to finance department to resolve issue but there is no revert on same .
Last they asked to wait for was until- 2nd august and called today on 4th of august to resolve issue.
Today also they are asking again to wait until monday.
I am totally fed up of this unwanted waiting time and harassment.
In such a long period of follow up has called for 4/5 times and no resolution has been provided Was this information helpful? | 
There is no revert from Bata over refund even after complaint. They do not even pay attention to what customer have to say except a system generated response