Bata India — order not received

I ordered shoes on 31st july 2019 from bata online "https://www.bata.in/". I got sms for order confirmation and as per that sms, order should be delivered in 4-5 working days. Payment was done online. Today it is 11th aug 2019, but still there is no update. I mailed to customer care but no response till date. Even no body responding on contact number. Bata team is not at all responding. What should i do now?