Bata India — order shoe, amount debited but no delivery

Address:

560069

I have made a purchase on 16 jan from online bata store of purchase order no. 50606827 of amount rs. 279. I send multiple emails to [protected]@bata.com and later xall to their customer care but no help. Please help me to know how to get money back or product at my delivery address. The amount already showing in my bank transaction history so it should be appered in bata account. I dony get any proper help from bata customer care.