Bata India — ordered for a product and misbehave from customer executive

Address:

Kolkata, West Bengal, 743248

My order no. Is 12415141. I ordered a product from bata worth 666 on 16/9/2019 and i received a message that the product will be delivered with in 4 days but now it is 26/9/2019 and till now i havent received my product. I called customer care several times and every time they told me different stories regarding my product. Sometimes they cut the call on my mouth. They never transfer their call to senior, every time they told me that they will arrange a call back request with in 1 hour. But that never happened. Today they told me that the product was delivered to my address but they did not found my house and hence they cancel the delivery. I purchase from flipkart, amazon and the can find my house easily but bata cant, i think it is totally #, they just making stories. I dont know what to do.
Their customer service care is very bad. They talk very arrogantly.
Please help me to get my product
With hope
Subhajit bhowmic