[Resolved] Bata India — pack of 3 pairs of socks

kna

from Surat, Gujarat

Address:

Bata Showroom; G-2A Unity Corner, Ground Floor, Next to ICICI Bank, Surat, Surat, Gujarat

25/3/19: purchase socks 3-pair pack, 1 piece each of two different pairs developed holes in 45 days.

17/5: i emailed images of defects n bill (Attached)

22/5: recd email - ref no. Is 1589031 & 1589037

1/6: recd another email - new ref no. Bm-21273 & bm-21274.

2/8: recd one more email - new ref no. Bm-44595 & bm-21273

-please replace all 3 pairs

+4 photos

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Oct 9, 2019

Complaint marked as Resolved

Bata India were delaying and avoiding to resolve my complaint, when I approached them directly. However, they immediately responded to my email AFTER I posted complaint here. They asked me to carry defective product to their outlet from where I had purchased it. Upon doing so, the sales executive inspected damaged product and email from BATA India. They immediately replaced the damaged product with new one from shelf; also gave me option to purchase anything other than just socks, by paying the difference in amount. Thanks to Indian Consumer Complaints Forum.

Bata India customer support has been notified about the posted complaint.

Oct 09, 2019

Updated by kna Thanks. Resolved only after I posted complained here.

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Comments

Ritu Jaisani

from Mumbai, Maharashtra

Bata started selling duplicate products

Wating since 8 days for the resolution of my problem

No reply from their side. Customer care very bad service.

No loyalty n no honesty towards the customers

Really very very disappointing experience