[Resolved] Bata India — pathetic customer service hush puppies/bata india

prateekgera0312

from Delhi, Delhi

Address:	New Delhi, Delhi, 110033
Website:	www.hushpuppies.in

It's really disappointing to see such a don't care attitude from one of leading india's shoe manufacturer and seller. I have raised my concern on november 4th and its december 15 today (1.5 months) and i have not got redressal of the problem i have raised.

It's even more frustrating when every time i get the same update from the customer service team on call that they are looking into it and they will call me back and then they never call back. Highly non-courteous.

If you can't solve the issue, please return my shoes back that i have sent you via courier.

My complaint number is 998645

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Jan 18, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

Bata India Customer Care's response Hi Prateek, We apologize for the inconvenience. Request you to share your contact details via in-customer.[protected]@bata.com so we can help you.

Dec 26, 2017

Updated by prateekgera0312 No updates till now. Its 1 month and 20 days I have not got any update on my complaint.

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Comments

prateekgera0312

from Delhi, Delhi

I have already raised my complaint from gera.[protected]@gmail.com on November 5 on the email id above and after that, there have been several threads of email that I have sent but nothing has been done so far. Here is my initial email message that I have sent on November 5

" Purchased a pair of shoes from Myntra. Product code is 824-9954 and date of purchase is May 20 2017. Though the product was ordered back in May it was used hardly 7-8 times. The same can be judged by the color freshness and the limited wrinkles on the shoes in images attached.

The product was all good until I noticed the sole of the left legged shoe started getting detached from front, outer and back sides. I was aware of the good quality of the shoes from Hush Puppies but feeling really disappointed. I have raised a complaint at your customer service department and the complaint number that I got is : 998645. Please look into the matter and I hope to get a better after sale service than the quality.

Another unpleasant thing was to walk over to any near by store to show them the same concern and the retailer was telling that it can be exchanged/repaired from the only store that i bought it from. #strange.

Have some images and invoice attached . Looking forward to quick redressal."