[Resolved]  Bata India — power sport shoes

Address:410210
Website:Bata outlet in Kharghar, sector-7, Navi Mumbai

Hi team,
I recently bought a pair of power shoes from a sector-7, kharghar, navi mumbai outlet. While trying out the size-7 at the time of purchasing, it fit me well (Usually size -7 fits me). It was only after i wore it for the first time and walked around for about 30 minutes, the shoes started hurting my toes. I went back to the outlet within a week's time for an exchange to get one size bigger but i was denied the exchange with reason that i already wore it once. It is quite disappointing to hear about such a rigid exchange policy. When you say that exchange is allowed within a period of 3 months then you should accept the product unless it has been damaged. Infact, my product is in a good condition and used only once and now it has become useless for me.
Also, to point out one more fact, usually size-7 fits me perfectly with slight room for a comfort for my toes. Not sure why it didn't work for me this time with power brand. Tried this brand for the first time.
So, overall i am not satisfied with my purchase and would want an exchange. Hope you will look into the matter. Thanks in advance.

Best regards,
Chetna khaparde
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Oct 18, 2018
Complaint marked as Resolved 
Bata India customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2018
Bata India Customer Care's response
Hi Chetna, We apologize for the inconvenience. Request you to share your contact details via in-customer.[protected]@bata.com so we can help you.
Complaint comments 

Comments

Hi, i bought my power shoes before 1 day from FUN REPUBLIC MALL STORE, COIMBATORE 641004, it began to tear off after a single day use, when i complained about it your salesman misbehaved & though my shoe out from store, For this behavior with customer i wll drag him to cumsumer court or else you better take some quick actions on it.

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