Bata India — Problem suffering from using a bata product (article number f[protected]ef) size 5

Address:

462026

I have purchased above mentioned article, from db city mall, arera hills, bhopal.
As bata is a renowned showroom so i have purchased a product on 5/09/2016 and i am facing problem such as

-pain and burning sensation in the right feet
-lower of the right feet became hard
-the black portion in the sole is continuously hitting and making the arch of feet damage
-due to this product i am facing such problem from the day 1
-your product is responsible for all the sufferings of mine

As per your mail we are disappointed for this type of response from your side from such a reputed company

Amount paid 1999 rupees in cash to purchase dr scholls chappal which is renowned to solve the problem of feet.
But i am surprised to face the problem in feet by wearing your dr scholls product.
I went to shop after 3 days of purchasing the product. they told me leave the product we will resolve your problem. then after a week i went there and take the product back but the problem remained as such. they just cut one thread which is looking extra outside the product.
As per your mail the damage is due to incidental factors (regular wear & tear) and not due to any quality or manufacturing defect
But i am discussing about wear and tear happened to my feet due to using your product

But in the context of customer it is totally wrong. we have paid the money we are not getting good comfortable service. what to do? do we have to approach customer cell?

So i would like you to sort out this problem as early as possible as it has made me difficult in walking.

I hope you would consider customer problem seriously and reply me urgently on top priority basis.

Kapil sharma
Bhopal
India
Mobile no [protected]