[Resolved] Bata India — Problem with Bata Chappal Model no. 771-5832

satchatt

from Itanagar, Goa

Address:

Kolkata, West Bengal, 700029

I bought this chappal on 2nd October 2016. After using it for around 4-4.5 months, the heel of right chappal got some problem, Though from outside it is not torn, it is getting displaced while walking. I went to the Hindustan park shop (from where I bought it) 3 times and every time they said me to come some other day as the Manager/right person is not present in shop. Today I went again and they said nothing can be done by them and suggested to send email to their customer care id. Mail did not get delivered. I called the toll free cust care number. No one responded.
Attaching soft copy of my receipt and the Article number written in box.
Please look into this.
Thanks,
Satarupa Chattopadhyay
Mob.: [protected]

+2 photos

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May 9, 2017

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2017

Bata India Customer Care's response Hi, we apologize for the inconvenience.Our team will contact you to resolve this matter at the earliest.We will work towards solving this matter to your satisfaction.