[Resolved] Bata India — Product got damaged in 2-3 months and worst customer service

Lipika vidawat

from Gurgaon, Haryana

Address:

110016

Hi

I bought a pair of belle of bata from online store myntra in jan 2017. But the product didn't last 3 months. I went to one of the stores of bata in delhi, they suggested me to write to customer care regarding this problem.
I did the same i mailed them at first place but no solution was provided to me from their side.
They just provided me request id is 880083 and request id is 880102. Then i called their customer care thrice, everytime they said we will resolve in 24 hour but they did replied or resolves the matter. Worst customer care service ever.
Attaching a copy of mails and product
Looking forward to hear from you

+4 photos

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Jul 3, 2017

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2017

Bata India Customer Care's response Hi Lipika, Please share your contact details via in-customer.[protected]@bata.com so we can help resolve this matter at the earliest.

Jun 06, 2017

Updated by Lipika vidawat i got this mail (PFA) . Although i already mentioned that i approached to bata within 3 months of purchase.

Please look into this matter seriously.

Jun 06, 2017

Updated by Lipika vidawat got this mail
please have a look
[protected][protected][protected][protected]
Dear Customer,

Greetings for the day

We thank you for being our valuable customer and appreciate your feedback.

With reference to your concern related to the damaged product and in line with our company policy, we provide 100% replacement in case a major manufacturing defect is identified and highlighted to us along with the Cash memo within 90 days from the date of purchase.

However, in this case since the purchase was made more than 6 months back, we regret regret to inform that the product cannot be considered for a repair or replacement.

We value you as our esteemed customer and look forward for your continued patronage.

In case of any concerns kindly write back to Customer.[protected]@bata.com

Kindly note the Interaction ID: 915006 for all your future correspondence.

Regards,
Customer Service Department
Bata India Ltd.

Jun 09, 2017

Updated by Lipika vidawat Got this ..again a new complaint number ..thats it