Bata India — Product not being returned

I purchase a Bata sports shoe, via online service of Bata India, on 09.01.22 but the delivered product was not the one i ordered. I immediately lodged a complain and shared pictures of the product as directed by them on 09.01.22.
The complain receiver assured me the product will be picked up within 2 to 3 working days and after wards refund will be initiated but till date, after several time calling the toll free number my product is not getting picked up.
Complain No-184650.
My Mob no-[protected], [protected]
Regards,
satyajit Acharya