Bata India — Product quality

Address:	Krishna, Andhra Pradesh, 520010
Website:	www.bata.in

I purchased sandles from bata on 08/10/2016 in bata store vijayawada. I wear it just for 2hrs, the colours was gone, i have complaned immediatly to store they said need to contact customer care. I called customer care they sad need 5days to solve this issue. After 1week they e-mail me saying that it is incidental factor so we cannot do anything. The store person saying there is a company policy we need to follow like that he is saying.