Bata India — Redemption of bonus points not allowed despite intimation from vk-batain.

Address:	Dehradun, Uttarakhand, 248001
Website:	www.consumercomplaints.in

I received a message on my mob. no. [protected] from vk-batain on 17 th aug 2016 which mentioned that my rs 163.0 bonus cash points will expire on 22 - aug - 2016 and that i should visit bata and redeem my points. accordingly, i visited bata india ltd, 212 / 157, dharampur, haridwar road, dehradun, ph. no.[protected] on 22nd august 2016 and purchased two pair of shoes for a bill amount of rs 2799/-. when i showed the message and insisted to adjust the amt of rs 163.0 of bonus cash points, i was denied to entertain my request on the ground that their computor did not support accrual of any such bonus cash points. about the message in my mob. t he person present on the counter said that the messagemay be an error of the system.

I like to know whether this kind of messages are sent by bata india ltd to attract the customers and then bluff them at billing stage once they have purchased some items. will bata india ltd please satisfy me with an appropriate reply.