Bata India — refund and return not done

Address:

Bhuwan Singh Bisht, 73, Shyonathpuri, 80 Ft. Road, Near provident Academy, Gokulpura, 302012

I purchased a shoe of inr 934/- from bata site and that was not as per expectation and fit is not comfortable so i placed return with refund in bank account. The order was placed on 31 oct and till 15 nov no resolution. Customer care executive don't know what they have to say on this. Just said me to send an email. I emailed them 3 times. Its frustrating.