Bata India — Refund issue for the returned product

Website:

bata.in

Purchased shoes on 22/06 and received item on 01/07 and initiated return request on the same day due to size issue. Till date Bata did not arrange pickup for my item and holding my money without refund. Its been more than a month now and I've been communicated with customer service so many times and every time I get same response saying that it will be processed in 1-2 days. Attaching the mail update details by Bata. There is no promising date on which I can get the refund. Due to their technical issues, my money hasn't been releasing.