Bata India — Refund link isn't work

I have ordered shoes from bata India at 6 march but shoes is not in good condition that reason i have returned the shoes and claim for refund 24 march. they are send me refund link but this link is not working i do complaint about this but they are not give me proper answer and send me same link that is not working i have send them a my cancel cheque but they're not me send refund in my bank account ane send me same link for more detail please contact me on register mobile number