Bata India — Refund not done yet.

I have purchase shoes online, which was not fitted properly. So I have asked for refund as there is not exchange. I have even bought another pair of shoes with proper size. As per Return and refund policy, i have to get my refund within 30 days. But still, I have not recieved any refund. Now its more than 60 days. It is really a headache to get connected with costmer care and to get any assistance from them. My reference no is #375192