Bata India — refund not initiated

Address:	C-43 Aashiyana Guru path, Saini Colony III near Warren academy, Jaipur, Rajasthan, 302006
Website:	www.bata.in

I order shoe from bata india official website on date 3rd may. My order id no is 12301956 nd after delivered article due to poor quality i returned this product on date 10th may 2019 bt till date 23rd may refund not initiate in my bank account. After many calls in helpline no. [protected] but not proper answer provided by customer care helpline...