[Resolved]  Bata India — refund not issued

I placed and order on bata website[protected] sub order #[protected]. The item received was damaged and was returned on july 25 th 2017. It's been exactly one month today since the item was picked up however the refund has not been issued yet. I have called numerous times and have received 2 complaint no# 935650 and 941837 but no action has been taken. Is this bata harasses its customers? I want my refund asap