| Address: | Bata India Ltd. 418/02, Bata house Sector 17, Opposite MDI Gurugram 122001 Haryana India |
Bata complain reference number: Ref. # 482943, 479224,
I am writing with reference to my online order on 7th Jan 2023 of Rs 7747 for 3 pair of hush puppies and I got an order confirmation email as well and money was deducted from my bank account as well.
Order ID - BW[protected]
Suborder ID - Failed Order
Order Purchase date[protected]
Order Refund value - 7747.00
When I was not able to track the order, it didnt find any such order. I then wrote to Bata customer care. They replied that there was a rare technical problem and hence the order failed and that they will issue a refund. Its been around 23 days now and I am yet to get my refund. Even upon writing to customer care multiple time, they just blindly reply with a new reference number every time.
On calling up, I am being told now that the transaction had failed and money was not deducted from account. They are not even providing me with email/contact number of any higher authority.
The problem is there isnt any higher authority contact email or contact person name listed in the website where we can escalate such poor customer service.
This reflects so poorly of one of the oldest and leading India brand of shoes - Bata. As a customer, its utterly disappointing not only about the service meted out by customer care but the fact that they are just replying to emails like robots without even caring to read the email.
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