I went to a bata store on around 15-Nov-2021; I liked one product but the size was not available in the store. So the store representative helped me with an online order.
In few days I received the product, but the one that I received was a defected one. The size was different of both leg in the pair.
I raised the concern to customer care immediately after receiving it and they asked for some pictures for verification. I received it on 19-Nov-21 and same days this communication happened over phone. Over mail I shared the pictures of incorrect size of the article.
I don't recall the exact day when it was returned, but it was picked up from the provided return address somewhere around 30th-November-2021.
12th Dec 21 - I sent them an email asking status for refund. They told me it will take 5-7 days.
17th Jan 22 - Another follow up over email. Asked to wait for 4-5 working days but no result
24th Jan 22 - I called them
17th March - another follow up on email
22 March - another follow up on email
13th april - called their CC; This time i was not in polite mode and demanded to connect with their senior. The CCR (customer care representative) told me that i'll get a call from supervisor by the evening. But no one called (Jokes on me for taking to their words)
14th April - called CC again; demanded to connect with senior otherwise not letting go of the one. The CCR connected me with their (supposedly) senior. His name was Niranjan. He promised me to close it by Monday. I also work at a corporation so understand the challenges of length process; so considered it once again.
20th April - sent them a reminder that i've not received any update.
Post this I've tweeted to @Bata_india as well, but looks like they are also busy sleeping.
In summary - Bata has some decent product line; but looks like the internal communication / pipelines are more of babu-moshaye kind where people prefer to sleep than getting the work done.
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