Bata India — Refund Pending

Address:

Dehradun (UK)

Hi I am chasing BATA for a refund against cancellation of my order since September/09. Till date I have spoken 7 times to bata customer care and every time they state 'refund is in process and you will receive the refund in next 48 hours'. I do not understand why they are not refunding the amount. I have even marked an email to the CEO just to make him aware how Bata deals with customer refund but haven't heard anything from his end. Seems like bata doesn't have enough funds to issue refund.