Bata India — Refund pending since long

Address:

418/02 M G Road Sector 17 Gurgaon-Mehrauli Road Gurgaon - India

I ordered a pair of sandals from bata on 21 March 2022 and returned them as they were not comfortable. It's more than 20 days that the product has been picked up from my place and they have still not refunded the amount .Everytime I call their customer service they give absurd reasons eg. Financial team facing some issue, server slowed down, will initiate your refund in 2 days. All and all this is my worst online shopping experience, regret shopping from Bata .