Bata India — Regarding delivery of product and refund

I placed order on 12th October with sub order number: 50812238, for which I cancelled order for refund but I didn't get my refund yet.
And also I placed another order on 13th October with order id:[protected] with sub order no.[protected] but I didn't receive product and whenever I check status it shows as pickfail stage. Kindly refund amount and deliver the pickfail product as soon as possible.