Bata India — Return accepted but NO Pick Up

Purchased school shoes online ; size was as measured in the Bata shop a few days back. However, found the shoes were not fit. Requested for return and the customer care accepted it and confirmed it through an email.

Despite several follow ups, no one has picked up the shoes. Each time we call the customer care, they promise to pick up. But no one turns up. WORST EVER Experience from Bata !!!

Order number - BW[protected]
Reference 314206

Received 7 july. Return accepted by customer care on 12 july.

Followed up with customer care - 5 to 6 times; only response was that it will get picked up within 2 to 3 working days