Hello,
My name is pritesh basnet, and i live in darjeeling west bengal... Today, as of 28/06/2020 my wife visited the bata showroom located in the lower part of the town. The people incharge informed her while she was looking for a shoe, that she cannot try on any shoe first, and then not decide to buy it... She has to first hand decide what shoe she wants to buy, only then can she go ahead and try it... I found this policy to be very very discriminating, being a woman and being alone, i felt it was a misbehaviour on part of the bata showroom people..in my 40 years of visiting bata or for that matter any other shoe showroom i have never come across such policy.
This in my opinion was a very unnessary way of behaving with a customer... It meant that if my wife liked a shoe then they would let her try it, but if it wouldn't fit properly she would still have to buy it, absolute nonsense, 3 rd class behaviour, unexpected by bata standards...
I strongly beleive you need, better and educated employees with atleast 3-4 months of training, please make their head clear with proper etiquettes...
This feedback is only owing to the fact that bata has never. Dissappointed before, always has been reliable, and i would be happy in helping your business grow, rather than your goodwill being tarnished by a few #...
Thank you
Pritesh basnett
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