[Resolved] Bata India — shoe sole have problem.

Dilipkumar014

from Delhi, Delhi

Address:

HSR Layout., 560102

Hi team, i have purchased the shoe for kid on 09/06/2019 & while purchasing i got assurance saying that 3 months replacement and 6 months repair and warranty will be there for products. Now after 4 months the shoe sole has broken and it is not physical damage also, it is manufacturing defect. When i took the shoe to bata showroom they have told that please log a complaint and once approved i will replace. So i logged a complaint to customer care on 19/10/2019 and they told it will be resolved in 3 days, now it one week there is no proper response from them and they told it is in progress from quality team. So i am raising the complaint for this. Can you please help me to resolve the issue as soon as possible. Paid rs.1499 for shoe and easily they are telling we cant replace or repair.
Invoice num:cm[protected]
Complaint num: bm-104017

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Oct 25, 2019

Complaint marked as Resolved

I have visited the stores for repair on Saturday, based on store person inputs i called the customer care number for complaint and they have logged a complaint (BM 104017) and updated that it will be resolved in 3 days and received an email from customer care number for complaint number from mentioned email ID([email protected]), after 1 day from same email ID ([email protected] ) i have received email saying it is 4 months old and cannot be replaced and repaired. i sent one more email on the same day ([email protected] & [email protected]) saying as per the store person it will be replaced if i get an approval and it is not physical damage also.But there is no reply from them and no one has called me from Bata store. i call them regarding this on 22/10/2019 to get the update, customer care person told they will reply in 24 hours and it got escalated.But till today no response and i called once again today morning to customer care and saying the same story it is with quality team they will update in 24 hours. So i i logged a complaint now on this.When ever we call them they will say same story and none of them will call us and update any inputs.Till now it is not resolved but showing status as resolved, please check.

Bata India customer support has been notified about the posted complaint.

Oct 25, 2019

Updated by Dilipkumar014 I have visited the stores for repair on Saturday, based on store person inputs i called the customer care number for complaint and they have logged a complaint (BM 104017) and updated that it will be resolved in 3 days and received an email from customer care number for complaint number from mentioned email ID(in-customer.[protected]@bata.com), after 1 day from same email ID (in-customer.[protected]@bata.com ) i have received email saying it is 4 months old and cannot be replaced and repaired. i sent one more email on the same day (in-customer.[protected]@bata.com & Customer.[protected]@bata.com) saying as per the store person it will be replaced if i get an approval and it is not physical damage also.But there is no reply from them and no one has called me from Bata store. i call them regarding this on 22/10/2019 to get the update, customer care person told they will reply in 24 hours and it got escalated.But till today no response and i called once again today morning to customer care and saying the same story it is with quality team they will update in 24 hours. So i i logged a complaint now on this.When ever we call them they will say same story and none of them will call us and update any inputs.Till now it is not resolved but showing status as resolved, please check.

Oct 30, 2019

Updated by Dilipkumar014 Hi Team,

Till today there is no update from Bata India, this is the way they treat customers.

Nov 05, 2019

Updated by Dilipkumar014 Any Update on this issue?